Payment Options
We accept payment via Credit/Debit Card, Apple Pay or Google Pay (via Stripe).
Our checkout system is fully encrypted behind a secure server. Every page on our website is protected by secure SSL certificate.
We do NOT store any of your payment details and credit/debit card payments are.
None of your payment information is passed to us.
The only information we receive is your name and address to send your order to. We also collect your email address, so that we can keep you updated as to order status and alert you when order has been completed, dispatched and advise any tracking numbers.
We are not provided with any payment details of yours such as card details, etc – these are all processed by Stripe on our behalf. We are merely advised of payment amount, your name and order number payment is for.
Postage Options
We have experienced the disappointment of receiving an order where the seller hasn’t used suitable packaging to protect a precious item. We won’t be that seller, as we want you to receive the magnets in the brand new condition we dispatch them in.
We send all our magnets within protective plastic wallets/bags, inside a brand new bubble protected envelopes or board backed envelope to protect them from damage whilst in transit.
We do not profit from postage and packaging costs, we merely cover the cost of sending to you. Our shopping basket will calculate the combined weight of multiple items, so that you only pay the costs of sending together. You’ll also be offered the different postage options at checkout, should you want Signed for or Special Delivery.
Postal Insurance
We obtain Certificate of Postage for all orders dispatched, so you will be protected against loss of order – up to the compensation level assigned by Royal Mail (£20 as standard).
If your order is to a value greater than £20, you are highly recommended to use the postal options with higher level insurance of Signed for or Special Delivery Services.
In such cases where order is to a greater value than £20 and you decline the higher compensation level service, then in the unlikely event of an order going missing, we can only compensate up to the level provided by the Certificate of Postage. In the highly unlikely event that (given protective packaging used) goods are damaged during transit, then you will need to make a claim with your local delivery office.
In the unlikely event of any issue with item, please drop us a line and we’ll do what we can to sort it out.
Shipping to Republic of Ireland
We can offer posting to the Republic of Ireland using International Standard rates or International Tracked and Signed. Alas, the cost of a single magnet to the ROI is higher than the magnet itself – however, the cost will not rise for up to 3 magnets, so you may wish to spread the cost by adding a couple more magnets. International Standard posting comes with the same insurance coverage as above, so for larger orders, it will default to the more expensive International Tracked and Signed to increase the insurance coverage.
*** Shipping to Republic of Ireland/EU Countries currently suspended ***
Due to the new, considerably bureaucratic red tape the EU have created with their new GPSR regulations, I am sorry but from Jan 2025, I have had to make the difficult decision to cease shipping to customers in EU countries, until they relax some of the stringent and frankly, unnecessary conditions/costs it puts onto independent sole traders like myself.
I am still shipping orders to all new and returning loyal customers from the USA, Canada, Australia, New Zealand, the Rest of the World and all other European countries outside the EU.
Apologies to customers in the EU, but this is outside my control
Shipping Outside UK and Rep of Ireland
We are more than happy to ship our rugby magnets around the world, but we only use an International Track and Signed option for anything outside UK and ROI. This is more expensive than standard international shipping, but is quicker. We will not send any items by standard international shipping due to items going astray in transit previously. Alas, the cost of a single magnet outside the UK is higher than the magnet itself, however, the shipping cost usually remains the same level for upto about 6 magnets, so you may wish to spread the cost by adding some more magnets to the order.
The cost of International tracked and Signed is dependant on final destination, but you will get the exact cost quoted for your address once you have entered it at checkout and before committing to buying.
The cost of this service includes a level of insurance upto £250. The cost covers shipping, delivery, tracking & insurance – it does not cover any custom fees that may be due locally – you would need check local regulations to see whether any custom fees would be liable. Completing order is your confirmation that you have checked local regulations and are happy with your findings and accept liability to pay any local customs/import fees that may be due.
Retro Rugby Shirts
